Refund & Return
We accept order cancellation before the product is produced or shipped. If the order is cancelled you will get 100% full refund. We cannot cancel the order if the product is already completed produced or shipped out.
For the proof fee
We will charge 25% fee of the proof if you need to cancel the order after the proof was already made.
Special Notes:Please note your inbox so that our customer service can contact you in time, we appreciate your fast reply.
After one order was placed, you will receive the proof in 48 hours, please reply in 48 hours, or we will automatically confirm.
To save turnaround time, we will only send the head proofing for confirmation by default.
We don't accept return of products because the bobbleheads are custom-made. But the customer has the right to require unlimited proofing before baking. Your bobbleheads are designed for your customers based on their requirements. We are unable to make a second sale. All bobbleheads passed many standard tests before leaving our factory, they are definitely of high quality, so we will not provide a return service for anyone. If the bobbleheads are defective or damaged after you receive the doll for the first time, we will not replace the doll, but we will provide maintenance videos and tools based on the damage. (may require a small fee from the customer)
Refund (if applicable)
Once your refund request is allowed, we will email you a notification of receipt. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at email@example.com
If you have any questions regarding this Privacy Statement or its implementation, here is how you can reach us: firstname.lastname@example.org