Refund & Return
Orders before shipping
We accept order cancellation before the product is shipped out. But we’ll charge a cancellation fee to avoid non-serious orders:
100% refund if the production has not been started; 75% refund if the proof has been sent, 40% refund if parts of the head and body are made; 20% refund if production finished.
We cannot cancel the order if the product is already shipped out.
Please note your inbox and spam folder so that our customer service team can contact you in time, we appreciate your fast reply.
After one order was placed, you will receive the proof in 48 hours, please reply in 48 hours, or we will automatically confirm.
Damages During Shipping
* Our bobblehead dolls are very well-packed, and damages during shipping rarely occur.
However, if this unlikely event happens to you, please contact us within 48 hours, and file a report with this person in case of any damage, and please provide Figure Bobblehead with the order number and photos of the damaged dolls.
Please contact us to firstname.lastname@example.org, our customer service staff will be happy to help for you.
If you didn't provide the information above within 48 hours after the logistics track shows the receipt, any order will not be processed.
Solutions for damaged bobbleheads:
For serious damaged bobbleheads, such as broken head, body bending, we’ll refund 100% or remake them for free. For slightly damaged bobbleheads, we’ll refund 10 to 30 USD.
* Due to the bobblehead is completely handmade custom product, we can't guarantee 100% similarity to the image you provide.
Within 7 working days of completing your order, we will send an email confirming the proof of the face of the bobblehead(only the face).
To save turnaround time, we will only send the head proofing for confirmation by default.
Please reply within 48 hours to approve or disapprove. During this period, we will follow your request to modify the proof, until you confirm to approve.
If you didn't reply within 48 hours, we will default that you have to approve the proof and shipped.
1: The proof has approved: That means to you approved with the proof and will not modify to it.
2: The proof approved by default: That means to be default that you accepted the original proof.
* In the above circumstances, if you've received the bobblehead and complain about dissimilar, we will not provide redo and refund services.
Wrong Product From Warehouse
Due to the negligence of the warehouse staff, you have received the bobblehead of other’s orders.
Please contact us to email@example.com within 48 hours and attach the pictures and information of the bobblehead, our customer service staff will be happy to help for you.
You can choose one of the following solutions:
1: Return and redo: We will provide to you with our return address and bear the return shipping costs. And we will remake your order.
2: Return and refund: We will provide you with our return address and bear the return shipping cost. After you send the package, we will refund 100% to you.
We don't accept return of products because the bobbleheads are custom-made. But the customer has the right to require unlimited proofing before baking. Your bobbleheads are designed for your customers based on their requirements. We are unable to make a second sale. All bobbleheads passed many standard tests before leaving our warehouse, they are definitely of high quality, so we will not provide a return service for anyone.
Refund (if applicable)
Once your refund request is allowed, we will email you a notification of receipt. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
We are not responsible for any packages returned to us as refused, unclaimed, deliverable, or because of incorrect or insufficient address. If you notice an incorrect or insufficient address when receiving the confirmation email, email us back as soon as possible at firstname.lastname@example.org as a reply to your order confirmation email with the updated details. Once we process the order we are not able to change the address, and we are not to beheld responsible for incorrect or insufficient address.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this, and you still have not received your refund, please contact us at email@example.com
If you have any questions regarding this refund statement or its implementation, here is how you can reach us: firstname.lastname@example.org