Return Policy
We accept order cancellation before the product is produced or shipped. If the order is cancelled you will get 100% full refund. We cannot cancel the order if the product is already produced or shipped out.

Return(if applicable)
We don't accept return of products because the bobbleheads are custom-made.  But the customer has the right to require unlimited proofing before baking. Your bobbleheads are designed for your customers based on their requirements. We are unable to make a second sale. All bobbleheads passed many standard tests before leaving our factory, they are definitely of high quality, so we will not provide a return service for anyone. If the bobbleheads are defective or damaged after you receive the doll for the first time, we will not replace the doll, but we will provide maintenance videos and tools based on the damage. (may require a small fee from the customer)

Refund (if applicable)
Once your refund request is allowed, we will email you a notification of receipt. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at

Contact Us
If you have any questions regarding this Privacy Statement or its implementation, here is how you can reach us: