After Sale FAQs & Dispute
Package was lost:
This sometimes happens, but we will try our best to figure out what is the reason for the loss of the package, and provide customers with a full refund as soon as possible.
Shipping delayed for more than 7 days:
Affected by many factors, such as logistics peaks and the COVID-19 pandemic, sometimes the parcel will be delayed by 5-8 days, please be patient, thank you for your understanding. In case the package was delayed for more than 7 days, we’ll refund all shipping fees to the customer.
Customers left wrong shipping information will cause delivery failure, in case you realized that any wrong information could be used, please contact us and provide the right information in time. Generally, we will contact the customer when delivery failed. If the package is eventually returned or destroyed due to incorrect information, the customer should be responsible for this, so we will not refund this.
My Bobblehead was damaged
Please take a photo of the damaged part and send it to firstname.lastname@example.org in 48 hours after the package was delivered.
For Minor damage
For cracks, or partly peeled off, we recommend using glue to paste it. We are sorry for the damage, you can get a partial refund or return it for fixing, we’ll pay for the shipping cost, but this will take a month longer. We recommend you choose a 10% partial refund, please provide your PayPal account when contacting us, and we will refund you 10% as compensation.
For Completely Damage
The customer has the right to choose remake bobblehead or get a full refund. We’ll remake the bobblehead and offer free shipping.
Received the wrong item
We can say this proudly that we have never shipped the wrong item, but in case this happens, please send the wrong item back to us, and we’ll ship the right one soon.
For wrong text or skin/hair color
Please note: The skin tone of our bobbleheads will become darker after baking. We recommend you choose a specific skin/hair color when placing an order. We will charge 30 USD for any hair color or skin color change when a proof has been made.
In case you received a bobblehead with wrong skin/hair color, please check whether you’ve chosen the wrong color when placing an order. If not, we will refund 10% for the wrong skin/hair color. You can also return it back to our workshop.
Please keep connected with us if you have any questions about your order. Sometimes the bank will block your transaction for some reasons. Please use another credit card or try again later. If your bank filed a dispute, and you want to withdraw the dispute, please provide the withdrawal letter from your bank or the rebilling statement that this charge has been deducted again from your account. We will fix the issue for you. Please note that we won't ship your products unless the dispute has been solved.
We will reship your order or refund if your order was lost or damaged, but we will not give any compensation if you filed a dispute for any reason.
Please contact us if you have any question, check your spam folder carefully in case you missed our messages. We can refund you in 24 hours. If you contact the credit card company or PayPal, sometimes you won't get the money back, or you will get the money in up to 4 months since the bank need time to collect information.